Hanex™ Solid Surface

Care & Maintenance

Hanex™ Solid Surface was created for a lifetime of easy care. Just follow the simple guidelines listed here to keep your Hanex™ surfaces looking as fresh as the day they were installed.

Routine Care

Most countertops are finished with a matte/satin finish. All sinks have a matte/satin finish. Soapy water, ammonia based cleaners or commercially available solid surface cleaners will remove most dirt and residue from all types of finishes. Stubborn residue will require a little stronger cleaner. Follow the recommendations on the next page to properly clean your countertop and sink.

Some colors may appear to require more frequent cleaning to maintain a uniform finish. Darker colors tend to require more attention than lighter colors. Over time through care and use your countertop will acquire a patina, changing the appearance of the finish. You may restore the look of the original finish by following the refurbishing guidelines below.

*Contact your local Hanex™  expert, RCS Custom Kitchens, if you are unsure of your finish.

Cleaning All Finishes

Most dirt & residue

Use soapy water or ammonia based cleaner, rinse and wipe dry.

Water marks

Wipe with damp cloth and wipe dry

Difficult residue

Spray residue with Cleaner for HanexTM from Stone Care International, wait for about 30 seconds for cleaner to work. Wipe dry with a paper towel. If residue persists, repeat process. If residue still persists, follow directions for removing scratches.


Occasionally wipe surface with diluted household bleach (1 part water/1 part bleach). Rinse top thoroughly with water and wipe dry.

Refurbishing Finished Gloss Level


Rub entire surface with a green Scotch-Brite®* pad in a circular motion. Rinse surface with water and wipe dry.


Use a countertop polish (see list below) to help hide scratches and blend in a uniform gloss level.


Follow steps for semi-gloss or contact RCS Custom Kitchens to arrange for professional refurbishment.

Sinks & Lavatories


Follow procedures above or use Soft Scrub®** and a green Scotch-Brite®* pad to remove residue. Rub green Scotch-Brite®* pad over entire sink to blend in finish.


Occasionally fill sink 1/4 full with diluted household bleach (1 part water/1 part bleach). Let stand for 15 minutes, then wash sides and bottom as solution drains. Rinse sink with water.

* Registered trademark of the 3M Company
**Registered trademark of the Clorox Company.

  • DO NOT get bleach solution in eyes or on bare skin. Always wear rubber gloves and protective eyewear when working with bleach.
  • Over the counter cleaners, such as, Clean EnCounters® may be used for routine cleaning in place of soap and water.

  • To enhance the gloss level on semi-gloss and high-gloss finishes, use a countertop polish such as Countertop Magic®1, Hope's Countertop Polish®2 or Enhance Countertop Polish®3.
  • 1 Countertop Magic is a registered trademark of Magic America Corp.
    2 Hope's Countertop Polish is a registered trademark of The Hope Co.
    3 Enhance Countertop Polish is a registered of Eastern Marble Co.

    Preventing Heat Damage

    Hanex™ is an excellent material for heat resistance. As with all countertop materials, it is important to minimize direct heat exposure to protect your surface and investment. We recommend using rubber-footed heat trivets or hot pads when placing hot objects on any surface. Allow cookware to cool before placing them into a Hanex™ sink.

    Preventing Other Damage

    In most cases Hanex™ can be repaired if accidentally damaged. However, be sure to follow the guidelines here to prevent any permanent damage to your Hanex™ counter top.

  • Avoid exposing Hanex™ to strong chemicals, such as paint removers, oven cleaners, etc. If contact occurs, quickly flush the surface with water.
  • Do not cut directly on Hanex™ countertops.
  • Boiling water alone will not damage your Hanex™ sink, however it's a good practice to run your faucet while pouring boiling water into your sink.

  • Removing Minor Cuts and Scratches**

    Because the solid beauty of Hanex™ goes all the way through, Hanex™ surfaces are completely renewable. You can remove minor cuts and scratches yourself by following these instructions:

  • Judge the severity of the scratch and start with the finest grit sanding pad to remove the scratch. (The color of the pads from roughest to smoothest are: White, Yellow, Green, Peach, Lilac, Blue, Gray.)
  • Rub over scratch in a straight line to remove it. Periodically switch rubbing direction 90°. Be sure all of the scratch is removed. If this first step takes too long, try the next heavier grit sanding pad. To minimize dust during sanding, wet the surface.
  • Rinse pad periodically to clean residue.
  • Clean top with water. Select next lighter grit and repeat process.
  • Rub over a larger area to blend in sanding.
  • Continue process using successively finer grits until desired gloss level is achieved.
  • Rinse out all pads used and air dry before putting them away.

  • **For large defects and repairs or for complete routine professional refurbishing service, contact RCS Custom Kitchens.

    Sources for materials mentioned above:
  • Cleaner (800) 839-1654
  • Green Scotch-Brite® SCI (800) 839-1654
  • Abrasive pads Micro-Surface Finishing Products, Inc. (800) 225-3006
  • Countertop Magic® Magic America Corp. (800) 321-6330
  • Hope's Countertop Polish The Hope Co. (800) 325-4026
  • Enhance Countertop Polish EMS - (800) 643-8818
  • Hope's Countertop Polish The Hope Co. (800) 325-4026
  • SoftScrub® Local supermarkets
  • Clean EnCounters® SCI (800) 839-1654

  • Guaranteed Quality

    With proper care, the Hanex™ surfaces in your home will stay looking like new. Hanex™ Solid Surface is backed by a 10-year limited, non-transferable product warranty against fabrication and installation defects by Hanex™. For complete details, see warranty literature.